Delivery

We ship all our orders from Dog Toys. Once your order’s been dispatched, you’ll receive an email to let you know your parcel’s on the way, complete with tracking information so you can keep an eye on our order’s progress as it makes its way to you. Our products take about 2-3 business days.

Returns and Exchanges

At Dog Toys, we’re all about making you and your pet happy. In the event that you’re not completely satisfied your Habitat purchase, then we’re here to help.

If you’ve received the wrong product, a faulty product, or your order has been damaged in transit…
– Open your order as soon as it arrives, and if there are any issues, email [email protected] as soon as possible to let us know what’s happened
– Include images showing any damage, and include your name and order number and we’ll get back to you to let you know how to proceed
– We’ll take care of shipping costs for you

If you’ve received your order, but changed your mind…
– We don’t offer exchanges for online orders, but if you’ve changed your mind about something you’ve ordered, you’re welcome to return it to us for a refund within 14 days of receiving your order
– You’ll be responsible for paying for shipping, as well as all shipping-related costs. Please keep in mind that the price you paid for delivery when you placed your order with us will likely be different to the price you will need to pay to send your order back to our store
– Email our team at [email protected] to let us know first, then send your products back to us at:

Macair LLC
30 N Gould St Ste R, Sheridan, WY 82801
(401) 227-5550

– Make sure you include a brief letter with the products you’re returning that includes your name and order number
– You’ll also need to ensure the product is in as new condition, and includes the packaging and any tags
– Once our team has assessed your return, we’ll process a full refund in 14 business days so you can order a replacement product, if necessary.