joydogtoy.com accepts orders online 24 hours a day, every day of the week. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out.

After you have clicked “Place Order,” your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact us at (401) 227-5550 or email [email protected] for assistance. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has shipped and has a tracking number, it cannot be changed or canceled.

We will deliver the items within 2-3 days.

Every purchase requires an invoice with the date of purchase for manufacturer warranty purposes. Please return the unused product within 7 days of purchase for a refund of the product price. Then place a new order for the item you wish to purchase. If you have a color or style request, please call (401) 227-5550 or email [email protected]  so we can check our inventory prior to placing your order.

Our policy is simple. If you are not 100% satisfied with your pet supplies, you can return any product within 7 days from the date of purchase. Items must be unused in the original condition including manufacturer packaging for a refund. Please note: Original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please do not attempt to return the items. Please contact us at (401) 227-5550and we’ll make things right.

Yes, we do ship internationally.

You can expect a refund within 14 day of receiving your return. A refund confirmation email will be sent detailing your refund after your return has been processed by returns department.

The best way to track your return is to contact email [email protected].